C & M Motorohome Hire

FAQs

What happens once the counterpart of the driving licence is abolished?

From the 8th June 2015, the counterpart to the photocard driving licence will not be valid and will no longer be issued. From this date ALL penalty points and driving entitlements of both photocard and paper licence holders will be recorded online. C & M Motorhome Hire has a legal responsibility to check your driving licence endorsement in order to provide insurance under the Road Traffic Act legislation. In order to carry out these necessary checks the following 3 options are available to you. Option 1 - You can share your driving licence details online for free by generating a ‘check code’ which allows us to log on and view your details.  Go to https://www.gov.uk/view-driving-licence and enter your driving licence number, National Insurance number and the postcode shown on your driving licence. Select the “Share your licence information” tab and then click the “Create a code” button. You will now be shown your check code. Please note the check code is case sensitive, can only be used once and is only valid for 72 hours. You can download and print a PDF summary of your licence, including your check code, by selecting “View, print or save your licence information”. You need to give the check code to us when you come in to collect your vehicle so that we can log on and view your details.

Option 2 - If you do not have access to a computer at home then you can bring your driving licence, National Insurance number and identification with you when you come in to collect your vehicle and we will give you access to one of our computers so you can generate a check code. You then need to give the check code to us so that we can log on and view your details. Option 3 - If you can’t do either of the above, you will be asked to give your permission verbally over the telephone to DVLA, so that they can disclose your driving licence information to us. This is a premium rate telephone service and there will be a charge of £3.00 inclusive of VAT per licence for choosing this option. Please note this service is only available Monday to Friday 8am to 7pm and Saturdays 8am to 2pm (not including Bank Holidays). We will be unable to hire to you if you select this option outside of their operating hours.

How do I book a motorhome rental?

You can register your interest online and one of our rental assistants will contact you, or you can phone our office for further information and to check availability. Rental is charged by the week and upon booking you will need to pay a non-refundable booking deposit of £200.00 per week. The full balance will need to be paid 6 weeks before collection. As insurance security you will be asked to leave a refundable security deposit of £500.00 upon collection. This acts as an insurance excess during your hire, and will be refunded provided that the vehicle is returned clean and undamaged as described in our terms and conditions. In the event of an insurance claim the cost of the damage or claim will be deducted from your deposit.

How long am I able to rent a motorhome for?

Our peak season rentals are for 7 or 14 nights (special deals available for longer durations - contact us for details). During mid and low season we can cater for shorter breaks. **5 Day minimum hire**

When and where can I collect the motorhome?

The motorhome is available for collection at our premises between 14.00 and 17.30. Unlike most rental companies we offer any day collection, Sunday by appointment.

It must be returned between 08.30 and 10.30 at the end of the hire period. This ensures the motorhome is available for the next hire.

Failing to return the motorhome will incur a charge - the daily hire rate or part thereof. There are no refunds for early return.

Where can the motorhome be driven?

Our motorhome can be driven in the UK and Europe (extra charges apply due to breakdown cover costs). When in Europe the motorhome will require extra insurance cover.

Who can drive a motorhome?

Anyone between the ages of 25-75 who has held a full driving license, for at least 2 years, and has current driving experience can drive our motorhome.

What are the dimensions of the motorhome?

6 Berth4 Berth
Height: 2.95mHeight: 3.10m
Width: 2.35mWidth: 2.35m
Length: 7.35mLength: 6.34m
MTPLM: 3500kgMTPLM: 3500kg
Sleeps: 6Sleeps: 4

What are motorhomes like to drive?

Do not over load the vehicle as this is an offence and also dangerous. Make sure that anything loaded is evenly balanced.

Even if you have never driven a motorhome before do not worry! Make the most of the comfortable, high driving position, build your confidence by driving steadily and look out for low hanging branches!

Our Motorhome combine the latest technologies with comfort and practical design.

How do I park a motorhome?

Due to the size of our motorhome when parking you need to ensure that you have enough space around you to manoeuvre the vehicle easily. Make use of the well placed mirrors and try to avoid busy areas until you become more proficient.

Supermarket car parks are often ideal as they are large and usually in a convenient location - remember that motorhomes cannot be parked in multi-story car parks and are generally not allowed to remain in car parks over night.

What is provided, what should I take?

We provide a range of crockery, cutlery and utensils for you to use along with a range of safety equipment. You will need to provide your own bedding such as pillows and sleeping bags, towels, washing up liquid and extra toilet rolls! Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions.

What fuel-related information do I need to know?

Our motorhome runs on Diesel fuel. A full tank will be provided on collection and you must return the vehicle with a full tank. Failure to return the vehicle with a full tank will result in a refuelling charge of 25% + VAT above current forecourt prices.

How do I use the on-board facilities?

Water

The motorhome is fitted with an onboard water tank, which will be full upon collection. This will last for around 2-3 days but the easily visible gauges on board will allow you to see how much water is left and when the tank needs refilling. You will be able to fill up at petrol stations and camp sites. There is also a grey water tank and this will need to be emptied when you fill up with fresh water.

Toilet / shower room

The cassette toilet has an electric flush and the chemicals required to keep it clean and fresh are provided. The toilet has a separate cartridge which needs to be emptied into an appropriate disposal point which you will find on campsites. Please empty and clean the toilet before return. Failure to do so will result in a charge of £100.00

Refrigerator

Our motorhome is fitted with a refrigerator in the kitchen area. If the engine is off for long periods or you are not plugged into the mains power at a campsite, turn the refrigerator off. The high level of insulation will keep food cold for approximately 2-3 hours and the battery/gas will not run down.

Where can I park the motorhome overnight and camp?

Motorhomes are not able to park overnight on the roadside in most areas of Europe. Therefore it is best to pre-book a campsite pitch before you leave, particularly at busy times.

Where possible, hard standing pitches are the most desirable as they make parking easy. Check the facilities available with the campsite, and whether there is mains power. Also remember to ask what facilities are close to your pitch, such as a children's play area.

What advice do you give to plan my holiday?

It is best to plan your route before you leave and as our motorhome has a portable satellite navigation finding your destinations will be made easy! Where possible book campsites in advance and make sure they have the practical facilities you require, such as power, water and waste disposal facilities.

The inventory will be checked with you before you leave, remember to take with you any extras you may require. Keep important documents such as passports and insurance details in a safe and convenient place.

When travelling in Europe(extra charges apply due to breakdown cover costs) you will pass through road tolls, so ensure that you have enough change with you.